Privacy Policy

1. Introduction

Al Sabah Motors ("the Company," "we," "us," or "our") is a company duly registered and operating in the State of Kuwait, specializing in the import and trading of luxury and premium motor vehicles. We are committed to protecting the privacy and personal data of our clients, website visitors, and business partners.

This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and the rights you hold over your data. By engaging with our services, submitting an inquiry, or using this website, you acknowledge that you have read and understood this policy.

2. Legal Framework

This Privacy Policy is issued in accordance with the applicable laws and regulations of the State of Kuwait, including but not limited to:

• Law No. 2 of 2001 — Electronic Transactions Law (as amended)
• Law No. 20 of 2014 — Electronic Communications Law and its executive regulations
• Commercial Law (Decree-Law No. 68 of 1980) — as it governs commercial activities in Kuwait
• Ministerial Decision No. 11 of 2015 — regarding data protection and cybersecurity obligations for commercial entities
• Law No. 63 of 2015 — Combating Cybercrime Law, which governs unauthorized access and misuse of personal data
• Regulations issued by the Communications and Information Technology Regulatory Authority (CITRA) of Kuwait
• Consumer protection provisions under Kuwaiti commercial and civil law

We operate in full compliance with the instructions and oversight of the relevant Kuwaiti governmental authorities, including the Ministry of Commerce and Industry (MOCI), the Ministry of Interior, and CITRA.

3. Data We Collect

3.1 Information You Provide Directly

When you contact us, request a vehicle quote, submit a form, or engage with our services, we may collect:

• Full name (as per civil ID or passport)
• Civil ID number (Civil Number — where legally required for transaction records)
• Contact details: mobile number, WhatsApp number, email address
• Residential or delivery address in Kuwait
• Vehicle preferences, budget range, and sourcing requirements
• Payment and financial transaction details (processed securely)
• Communications and correspondence records

3.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and geographic region (country/city level)
• Browser type, version, and operating system
• Pages visited, time spent, and navigation patterns
• Referral source (how you arrived at our site)
• Device identifiers and screen resolution

3.3 Information from Third Parties

We may receive information from third-party vehicle auction platforms, shipping and logistics partners, customs authorities, and payment processors in the course of completing a vehicle import transaction.

4. Purpose of Data Collection

We use your personal data solely for the following purposes:

• Processing your vehicle import request and providing quotations
• Communicating with you regarding your order, shipment tracking, and delivery
• Completing customs clearance documentation required by Kuwait Customs Authority
• Preparing vehicle registration paperwork with the General Directorate of Traffic (MOI)
• Sending transaction confirmations, receipts, and contracts
• Responding to your inquiries via telephone, email, or WhatsApp
• Complying with legal obligations under Kuwaiti law (e.g., anti-money laundering, commercial record-keeping)
• Improving the quality of our services and website experience
• Sending promotional updates about new services (only where you have consented)

5. Legal Basis for Processing

We process your personal data on the following legal bases as recognized under Kuwaiti commercial and electronic transactions law:

• Contractual necessity: Processing required to fulfill a vehicle import agreement or service contract with you
• Legal obligation: Data required by Kuwait Customs, Ministry of Interior (traffic/registration), or other regulatory authorities
• Consent: Where you have explicitly agreed to receive marketing communications or updates
• Legitimate interest: Improving our services, fraud prevention, and ensuring the security of our operations

6. Data Sharing and Disclosure

Your personal information may be shared with the following categories of recipients, strictly for the purposes stated in this policy:

6.1 Government and Regulatory Authorities

• Kuwait General Administration of Customs
• General Directorate of Traffic — Ministry of Interior
• Ministry of Commerce and Industry (MOCI)
• Any court, tribunal, or government body where legally required

6.2 Service Providers and Partners

• International vehicle auction platforms (e.g., IAAI, Copart, Manheim, BCA)
• Licensed shipping and freight forwarding companies
• Licensed vehicle inspection and survey companies
• Payment processing partners
• IT and website service providers (bound by confidentiality)

All third-party service providers engaged by Al Sabah Motors are required to maintain confidentiality and process your data only for the specified purpose of fulfilling your vehicle import transaction.

7. International Data Transfers

As an international vehicle import company, certain data may be transferred to or processed in countries outside Kuwait, including the United States, Germany, Japan, and the United Kingdom, in connection with sourcing your vehicle from those markets.

Such transfers are strictly limited to the information necessary to complete the transaction (e.g., delivery address for shipping, name for title documentation). We take appropriate contractual measures to ensure your data is treated with equivalent standards of care in those jurisdictions.

8. Data Retention

We retain your personal data for the following periods:

• Active clients: For the duration of your relationship with Al Sabah Motors and any ongoing service commitments
• Transaction records: A minimum of 10 years from the date of transaction, as required by Kuwaiti commercial law and accounting obligations
• Customs and import documents: As required by Kuwait Customs Authority regulations
• Marketing opt-ins: Until you withdraw your consent
• Website analytics data: Anonymized after 26 months

After the applicable retention period, your personal data will be securely deleted or anonymized.

9. Security Measures

Al Sabah Motors implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted storage of client records and financial data
• Access controls limiting data access to authorized personnel only
• Secure communication channels for transmitting sensitive information
• Regular review and updating of security practices
• Staff training on data protection obligations

While we employ all reasonable measures to protect your data, no method of transmission over the Internet is 100% secure. In the event of a personal data breach, we will notify affected individuals and relevant Kuwaiti authorities as required by applicable law.

10. Your Rights

In accordance with applicable Kuwaiti laws and international best practices, you have the following rights in relation to your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right of Correction: Request correction of inaccurate or incomplete data
• Right of Deletion: Request deletion of your data where there is no legal obligation to retain it
• Right to Object: Object to the processing of your data for marketing purposes
• Right to Withdraw Consent: Withdraw any previously given consent at any time
• Right to Complain: Lodge a complaint with the relevant Kuwaiti authority (CITRA or Ministry of Commerce)

To exercise any of these rights, please contact us in writing at Cars@AlSabahMotors.com. We will respond within 30 days of receipt of your request.

11. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your browser — to enhance your browsing experience. The types of cookies we use include:

• Essential Cookies: Necessary for the website to function correctly
• Analytics Cookies: Help us understand how visitors use our site (anonymized data)
• Preference Cookies: Remember your language and display preferences

You may configure your browser settings to refuse cookies or to alert you when cookies are being placed. Disabling cookies may affect the functionality of certain parts of our website. By continuing to use our website without adjusting your settings, you consent to our use of cookies.

12. Children's Privacy

Our services are directed exclusively to adults (individuals aged 21 years and above, in line with Kuwaiti vehicle ownership regulations). We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data of a minor has been submitted to us, we will delete it promptly.

13. Changes to This Privacy Policy

Al Sabah Motors reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, operational requirements, or applicable Kuwaiti regulations. Any material changes will be communicated by updating the "Effective Date" at the top of this page.

We encourage you to review this policy periodically. Continued use of our services following any changes constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us through any of the following channels: